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A typical multi-tenant B2B SaaS application has two main types of users or access. The Admin users are the owners of the platform and have cross-organization access. A customer user is a member of an organization and has access to the resources of that organization only. As such, each of these user types has their own portals, since their needs and requirements will be different. These are provided for in the SaaS Foundation template as the Admin and Customer portals. The application is setup in such a way that an Admin Portal user can also be a member of one or many organizations. As such they are also able to access the Customer Portals as part of their organization. Each of these portals have their own roles and permissions scopes.

Admin portal

The admin portal is for your platform administrators. It provides cross-organization access for operating the SaaS application as a whole.Use it to manage platform users, organizations, team members, and other system-wide resources.

Customer portal

The customer portal is for the people inside an organization, including its owners, administrators, and members.Access is scoped to the active organization. Customers use this portal to manage their workspace, members, invitations, and organization-owned data.

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Why the portals are separate

The portals represent different trust boundaries and access levels. Admin operations may work across the entire platform, while customer operations must remain scoped to the current organization.